An Olive Garden user found a strange serial number on his stick — and the chain paid for the mistake.
In a recent video posted on TikTok, a user shared a photo of a famous restaurant that has unlimited bread. “Guys why are there spots on Olive Garden breadsticks,” the text on the screen read.
The photo showed a half-eaten slice with parts of a serial number printed on it as if the TikTok user didn’t find the number until they started eating. The video went on to receive over 4 million views after it was first posted on November 17.
Many people quickly turned to the answers to express their concerns or to provide an explanation as to why there would be different numbers and letters printed on a loaf of bread.
“They come from frozen bags so the name should have got on that,” a spokesperson said.
Another commenter, who said he worked at Olive Garden, wrote, “It comes from the plastic they come in, and if they sit in the fridge, it can happen.”
The restaurant also left a statement telling the TikToker to contact their customer service department immediately.
“We are excited to see this. Can you send an email to social@olivegarden.com with your full name and location?” the statement read.
A few days later, a user posted an update on TikTok explaining what happened after they contacted the restaurant chain.
The post was a screenshot of an email from Olive Garden sharing that the user had received a $100 gift card. “Thank you Olive Gardens,” a TikTok user wrote in an on-screen message.
The video has received 600,000 views, with many commenters explaining that the restaurant made the right decision in resolving the situation.
“Now that’s a good job,” one commenter wrote while another commenter agreed, writing, “The Olive Garden doesn’t do playyy.”
The Independent he arrived at the Olive Garden to speak.
Olive Garden also responded to the viral post asking customers to contact them (Getty Images)
This is not the first time that a restaurant has raised concerns about a video on TikTok. In November, food critic Keith Lee posted a video of himself reviewing a sushi bar, but fans noticed something was off in his food.
Lee was reviewing FOB Sushi Bar in Seattle, Washington, when he applauded the “unique way” the food was prepared. He then got into his car and started eating a box of nigiri and sashimi, rating it on a scale from 1 to 10.
At minute 1:50, however, he picked up a piece of sashimi with his chopsticks, for the fans to show what appeared to be a “worm” moving on it just seconds before he put it in his mouth.
Enough fans commented on the food, prompting the restaurant to issue a response. They posted their statement on Instagram that says: “The movement seen in the fish can come from the natural strength or the pressure of the sticks when placed on its structure.”
“Such rumors can affect small businesses, so we are dealing with them. Thank you for trusting us and supporting FOB Sushi,” they wrote in the post.
The sushi restaurant was later closed indefinitely after Lee posted a follow-up video showing that a customer was in the hospital after eating FOB sushi.
“I don’t believe in destroying any business but at the same time, people’s health is at risk. “If someone says they are in the hospital and there is something going on in the food, I think there should be accountability,” said Lee.